You recently stayed at a hotel conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaint.

Dear Sir or Madam, I am writing
this
letter to express my dissatisfaction with the services that I received
while
I was staying at your
hotel
last
month during a conference. I was thrilled to notice that your
hotel
was chosen for
this
conference; indeed, I was staying at your
hotel
on second-floor
room
number 212, on date 08/25/2024. During my stay at the mentioned
room
number, I faced multiple issues:
firstly
, cockroaches were roaming on the floor of the
room
all day and night;
secondly
, the air conditioner was malfunctioning, which caused the
room
temperature to rise; and
lastly
, the Wi-Fi Internet speed was sluggish. Which really caused me discomfort and affected my work and health. I am suggesting some viable solutions that may help your customers to be satisfied during their stay at your
hotel
:
First,
pesticide the rooms once a week;
Second,
schedule maintenance of Wi-Fi internet service at least biweekly with an ISP; and
lastly
, carry out AC maintenance every day to make sure all amenities are functioning as desired. I look forward to hearing from you. Yours faithfully, Mohammad Edrees
Submitted by am.edrees on

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task achievement
You have effectively expressed your dissatisfaction and detailed the problems you faced during your stay. To enhance your task achievement score, you could provide more vivid descriptions of how each problem impacted your stay or mention any immediate actions taken by you during your stay to resolve these issues.
coherence cohesion
Your letter is well-structured, with an appropriate greeting and closing that fit the formal tone of the complaint. However, the logical flow could be improved by more explicitly stating the sequence of events or elaborations in a smoother transition between problems and suggested solutions.
coherence cohesion
While each paragraph maintains a single idea, refining the paragraph that lists the problems could provide a clearer separation, making it easier for the reader to follow.
greeting and closing
The greeting and closing of the letter are suitably formal for the context, which is appropriate for a complaint letter.
complete response
The letter includes specific details about the stay, the room, and the dates which makes the complaint concrete and gravity of issue clear.
task achievement
The suggested solutions are practical and show a good level of consideration for future improvements.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • conference: a formal meeting for discussion
  • amenities: useful features or facilities
  • maintenance: the process of preserving a condition or situation
  • gratitude: the quality of being thankful
  • viable: capable of working successfully
  • refund: pay back (money), typically to a customer who is not satisfied with goods or services bought
  • complementary: combining in such a way as to enhance or emphasize the qualities of each other or another
  • discomfort: a state of unease or hardship
  • impact: have a strong effect on someone or something
  • resolve: settle or find a solution to a problem
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