You recently went on a business trip to another country and you faced an issue at the airport. Write a letter to the airport management and include ● what the details of your flight were. ● what the problem at the airport was. ● some suggestions for improvement. Begin your letter as follows: Dear Sir or Madam,
Dear Sir or Madam,
I am writing to express my dissatisfaction with the service at your
airport
. I was flying from Tan Son Nhat Airport
in Ho Chi Minh City to Da Nang on the 23rd of October 2015 with my wife and child. We arrived a full three hours before the flight to be sure of catching the flight on time.
I must say that your staff’s control of customers in the airport
, particularly queuing, is appalling. People
were freely jumping the queue, and both the check-in staff and the security staff did nothing to prevent them or to restore order when arguments broke out between passengers about this
issue.
I would like to suggest that you put proper barriers up that show people
the correct way to form a line and also
train your staff to tell people
when they are breaking the rules. I know it is not in your culture to scold people
, but international standards must be maintained in an international airport
.
I look forward to hearing your response.
Yours faithfully,
Chris PellSubmitted by majumdarnilesh21 on
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task achievement
Consider adding more specific details about the flight and the nature of the arguments between passengers to strengthen your case.
coherence cohesion
Improving the flow between paragraphs can enhance coherence. For instance, transition statements can be used to connect problem identification with suggested solutions.
task achievement
The letter addresses all parts of the prompt and provides a clear description of the problem and specific suggestions for improvement.
suitable writing tone
The tone is polite yet assertive, which is suitable for a formal complaint letter.
coherence cohesion
The letter is well-structured with distinct paragraphs for each main idea, enhancing readability.
greeting and closing
The greeting and closing are appropriately formal, fitting the context of the letter.