The line graph below shows the number of complaints received by the complaints department of a single airline over a six-month period in 2009. Summarize the information by selecting and reporting the main features making comparisons where relevant. Write at least 150 words.

The line graph gives information about the

number

of

complaints

sent to an airline’s

complaints

department from

January

to June in the year 2009.

Overall

, the

number

of

complaints

sent in person and by telephone increased,

while

the opposite trend was true for those sent by email or fax. The

number

of

complaints

sent directly to the department in

January

was slightly more than 400.

This

figure

was the lowest throughout the period.

This

figure

then

increased rapidly over the next months and reached the highest point of about 1900

complaints

in June. The

number

of

complaints

received by telephone dropped slightly in the first two months, from 900 in

January

to 800 in February.

This

figure

remained unchanged at slightly more than 1000 from March to April,

then

went up considerably to 1600

complaints

in June. The

number

of

complaints

sent by email or fax was the highest in

January

, at nearly 800.

This

figure

was quite stable in the first quarter.

This

fell to just under 400

complaints

in May and stayed unchanged in the

last

2 months.