You recently purchased a piece of equipment for your kitchen but it did not work properly. Write a letter to the store manager. In your letter: Describe the problem with the equipment. Explain how this issue has affected you. State what you would like the store to do about it.

Dear Sir/Madam, I am writing
this
letter to complain to you about the stand mixer which I bought
last
Friday from your company. I hope
this
letter finds you well. My name is Julia Kellerman. I went home and tried to use it and the next day it did not turn on.
Firstly
, I thought there was an electricity problem, but the other devices did work properly. I unplugged and
then
plugged again the power plug, but it did not do anything.
After
this
, I called the store and explained what happened. They said they would call back, but they did not. I used the mixer once and suddenly
this
malfunction occurred. I have the receipt, and I would like you a replacement if it is possible.
Also
, the mixer has a 5-year warranty and if you do not replace it, I have to demand a refund. I hope you will solve my problem soon. Yours sincerely, Kyle
Submitted by jigglypuff on

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task achievement
Provide a little more detail about how the issue with the equipment has affected you personally (e.g., inconvenience, planned events, etc.).
coherence cohesion
Consider connecting your ideas with linking phrases for even better flow and cohesion.
task achievement
The letter is mostly well-structured with clear identification of the problem, its impact, and a request for resolution.
task achievement
Good use of polite and respectful language throughout the letter.
coherence cohesion
Each paragraph tends to focus on a single main idea, which helps in clearly communicating the points.

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Topic Vocabulary:
  • malfunction
  • defective
  • purchase
  • receipt
  • warranty
  • inconvenience
  • remedy
  • replacement
  • refund
  • customer satisfaction
  • compensation
  • faulty
  • rectify
  • disruption
  • appreciate
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