You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter: give details of the things that were unsatisfactory explain the reactions of the members of your family ask the manager what he/she is going to do about the situation.

✨ Do you want to improve your IELTS writing?
Dear Sir/Madam, I hope
this
Linking Words
message finds you well. I am writing to express my dissatisfaction with the services my family and I received during our recent stay at your hotel. To provide clarity, the problems began when we arrived and requested our
room
Use synonyms
number from the receptionist. Unfortunately, she informed us that there was no booking under my name, despite the fact that I had completed the reservation a week prior. It took her over thirty minutes to resolve
this
Linking Words
issue, which caused unnecessary fatigue after our long journey.
Additionally
Linking Words
, upon entering the
room
Use synonyms
, we discovered that it was not as per our booking. We had reserved a double master
room
Use synonyms
for the family, but we were given a
room
Use synonyms
with only one double bed.
This
Linking Words
discrepancy caused
further
Linking Words
inconvenience.
As a result
Linking Words
, my family was left highly dissatisfied with the
overall
Linking Words
experience. We had chosen your hotel with the expectation that it would enhance our holiday, but
instead
Linking Words
, it had the opposite effect, negatively impacting our trip. Given the issues we encountered, I request a full refund for the amount paid. I
also
Linking Words
strongly urge you to take necessary actions to improve your services, as
such
Linking Words
lapses can severely affect customer satisfaction and your reputation. I look forward to your prompt response and hope that you will consider my concerns seriously. Yours faithfully, Arsh
Submitted by arshkaurbrar on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

task achievement
Include specific examples of the unsatisfactory conditions in the accommodation, such as cleanliness, broken amenities, or poor service.
task achievement
Clearly mention the location of the rented accommodation for better context.
suitable writing tone
You conveyed your dissatisfaction politely and professionally, which made your concerns appear more credible.
logical structure
The letter was well-structured with a clear opening, middle, and closing.
single idea per paragraph
Each paragraph clearly presented a single idea, which enhanced readability.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

What to do next:
Look at other essays: