There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter •Describe the complaints that have been made. •Say why the reception area is important. •Suggest how the area could be improved.

Dear Sir, I hope

this

email finds you well. As you know, we had a few recent complaints about our company's reception

area

. The complaints that we received include the comment on the dull

ambiance

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ambience

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of our reception

area

as well as

difficulty to approach our receptionist.

Reception

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The reception

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area

is a very important unit to every company. It is the first place that our customers will come into.

Hence

, they should feel that they are welcomed and comfortable

while

being served. I would like to suggest a few solutions to these complaints.

Firstly

, we can make a few adjustments to the

area

including installing well-lit lights and placing more modern decorations.

Secondly

, we can place a computerised system in which the customers are required to take

a

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apply

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numbered tickets for their turn to facilitate and inform them

the

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of the

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waiting time and so on. I hope you can consider my recommendations as

this

can help us to have a better relationship with our customers. Thank you. Kind regards, Nezzy