IELTS Writing Correction Service
Writing Samples
Band 7

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter •Describe the complaints that have been made. •Say why the reception area is important. •Suggest how the area could be improved.

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Dear Sir, I hope
this
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 email finds you well. As you know, we had a few recent complaints about our company's reception
area
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. The complaints that we received include the comment on the dull
ambiance
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ambience
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 of our reception
area
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as well as
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 difficulty to approach our receptionist.
Reception
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The reception
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area
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 is a very important unit to every company. It is the first place that our customers will come into.
Hence
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, they should feel that they are welcomed and comfortable
while
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 being served. I would like to suggest a few solutions to these complaints.
Firstly
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, we can make a few adjustments to the
area
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 including installing well-lit lights and placing more modern decorations.
Secondly
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, we can place a computerised system in which the customers are required to take
a
Correct article usage
apply
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numbered tickets for their turn to facilitate and inform them
the
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of the
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 waiting time and so on. I hope you can consider my recommendations as
this
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 can help us to have a better relationship with our customers. Thank you. Kind regards, Nezzy

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task achievement
Expand on the reasons why the reception area's ambiance is considered dull with specific examples or details.
coherence cohesion
Consider using clearer transition phrases to enhance flow between your suggestions.
task achievement
You have addressed all parts of the task with specific suggestions for improvement.
coherence cohesion
The letter is well-organized with a clear greeting and closing, enhancing readability.
task achievement
The tone of the letter is polite and professional, which is suitable for addressing a manager.
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