The charts below show the information about a US bus company between 1999 and 2003.  Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The bar chart informs the data regarding an autobus corporation in the USA from 1999 to 2003 comprising the punctuality and total complaints from the passengers.

Overall

, almost every year from 1999 until 2003 the percentage of actual performance of bus arrival time

according to

schedule was better than the target, except for the 2000 time. Despite the great achievement in terms of on-time performance, the number of complaints from passengers increased from 1999 to 2003 with the exception of 2001. The highest ratio of actual car punctuality rate was reserved in 1999 with a little above 80% compared to the target that has been set of 80% in the said period. 4 years later the bus company obtained approximately 75% rate of factual on-time deliverables contrast with the plan that only around 35%.

However

, in 2000, the actual on-time performance of the autobus firm hit the lowest proportion with 30%. From the perspective of passengers, the smallest number of protests from them occurred in 1999 with a quantity just slightly above 50. In the span of 4 years, the number of dislikeness rose except in 2001 until reached a peak in 2003 with an amount of roughly 120.