IELTS Writing Correction Service
Writing Samples
Band 8

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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Dear Sir or Madam, I am writing
this
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 letter to complain about the Apple phone case I bought from your company
website
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 on 15th November.
Firstly
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, I received my
product
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 after 20 days
however
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, your
website
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 claims that the
product
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 is delivered within 10 days.
Moreover
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, what made me sad was the phone cover colour was totally different than what I had ordered and the corners of the case were
also
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 damaged. Henceforth, I request a refund from you because of two reasons that are late
product
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 delivery and wrong
as well as
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 damaged
product
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 received. I have read all the terms and conditions on your
website
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. I know I have to send the
product
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 back to the store so I have generated the return tag from your
website
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 and have packed the
product
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. I will send the
product
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 from UPS which usually takes 3-4 days. I would appreciate your help. Thank you for your consideration. Yours Sincerely, Shweta

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task achievement
Provide more specific details about the refund process you expect, such as refund to your credit card or a store voucher.
coherence cohesion
Ensure each paragraph conveys a single idea more distinctly, for example, a separate paragraph for delivery time issues.
coherence cohesion
The greeting and closing are appropriately formal and respectful.
task achievement
The letter clearly describes the issues with the delayed delivery and the damaged item.
Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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