You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

#item #store #retailer #request #refund #arrangements

Dear Sir or Madam, I am writing

this

letter to complain about the Apple phone case I bought from your company

website

on 15th November.

Firstly

, I received my

product

after 20 days

however

, your

website

claims that the

product

is delivered within 10 days.

Moreover

, what made me sad was the phone cover colour was totally different than what I had ordered and the corners of the case were

also

damaged. Henceforth, I request a refund from you because of two reasons that are late

product

delivery and wrong

as well as

damaged

product

received. I have read all the terms and conditions on your

website

. I know I have to send the

product

back to the store so I have generated the return tag from your

website

and have packed the

product

. I will send the

product

from UPS which usually takes 3-4 days. I would appreciate your help. Thank you for your consideration. Yours Sincerely, Shweta

Submitted by bhat.shweta17 on Wed Nov 13 2024

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task achievement

Provide more specific details about the refund process you expect, such as refund to your credit card or a store voucher.

coherence cohesion

Ensure each paragraph conveys a single idea more distinctly, for example, a separate paragraph for delivery time issues.

coherence cohesion

The greeting and closing are appropriately formal and respectful.

task achievement

The letter clearly describes the issues with the delayed delivery and the damaged item.

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6Linking words
meeting the goal of 7 or more
2Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

7 paragraphs

159 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

I am writing to express my disappointment
I regret to inform you that
I am dissatisfied with the item I received
The item arrived damaged
The product is in unsatisfactory condition
I expected better quality
I would like to request a refund
I kindly ask for your assistance in resolving this matter
I would appreciate it if you could provide instructions
I suggest arranging a pick-up service
I expect a prompt response and resolution
I hope for a satisfactory outcome

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You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Essentional vocabulary list for IELTS Writing 7+

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Sending criminal to prison is not the best method of dealing with them. Education and job training are better ways to help them. Do you agree or disagree?

In some countries, more and more people are becoming interested in finding out about the history of the house or building they live in What are the reasons for this? How can people research this?