You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline and - Explain what happened. - Describe your suitcase and tell them what was in it. - Find out what they are going to do about it.

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Dear Sir or Madam, I am writing to inform you that I am disappointed with the service I have received from Air Canada. I travelled from flight number ACE1342 on 1st November at 10am to Alberta. I waited for 3 hours at
the
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apply
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belt number 2 in the Alberta airport for my luggage. After that, I rushed to the Air Canada help desk counter and informed them about the missing
suitcase
but they did not pay attention to me and left me there without giving me any information about it. Let me explain to you that it is a hard plastic material
suitcase
which is black in colour. In the centre, it has a big logo of Swiss Gear which is in silver and red colour. It has two handles, one on the top and another on the
left- hand
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left-hand
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side.
Moreover
, what makes it different is the zip which is white in colour and has a number lock.
Additionally
, the
suitcase
is wrapped in a transparent plastic bag for safety. I request you to find out what the support team is doing regarding my
suitcase
as it has some valuable items. If they are unsuccessful in finding my
suitcase
then
I need full payment for my
suitcase
either by check or by cash. I hope you will understand my situation. Thank you for your consideration. Your's Faithfully, Shweta
Submitted by bhat.shweta17 on

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Style
Be sure to maintain a respectful and professional tone throughout the letter, even when expressing dissatisfaction.
Content
Consider providing more specifics about the timeline or the process you've already followed with the airline to recover your suitcase.
Content
The letter provides a clear, complete explanation of the problem and the desired resolution.
Language Use
The writer uses descriptive language effectively to convey details about the suitcase.
Topic Vocabulary:
  • flight itinerary
  • baggage claim
  • missing luggage
  • distinguishing features
  • high-value items
  • sentimental value
  • compensation policy
  • alternative measures
  • regular updates
  • trace the case
  • inquire
  • express dissatisfaction
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