You recently ordered an expensive item from a mail order catalogue after you saw it being advertised at a discounted price in the press. The company withdrew the offer after you made the order and charged you at the full price. Write a letter to the company outlining your dissatisfaction with the way you have been treated and the action you want them to take. Write the letter to the company.
Dear Sir/ Madam,
I am writing to complain about your company’s service. I have recently ordered from a mail order catalogue an expensive luggage from your store after I saw it being advertised at a discounted price in the press. You can imagine how unhappy I was to discover that your company withdrew my offer after I had made the order and charged me the full price. I regret to inform you that your service was below my expectations but
this
kind of treatment is absolutely inappropriate for me. Especially, when I tried to contact you by phone no one could offer me any sensible answers. I could say that your company does not respect its customers because not only does no one want to explain the situation to me, but also
at least to
cancel my order because my money has already been deducted at full price. I cannot leave Fix the infinitive
apply
this
situation unresolved. Therefore
, I hope you can settle this
matter by returning my money. Also
, I would like to hear an explanation from you because otherwise
I will write a negative recommendation about your unrespectable treatment of customers. Thank you in advance. I look forward to hearing from you!
Yours, faithfullyAdd a comma
otherwise,
Submitted by oimigle on
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task achievement
Ensure all parts of the task prompt are addressed in detail for a fully complete response.
task achievement
Use a more formal tone throughout the letter to match the expected writing context.
coherence cohesion
Avoid overly complex sentence structures to maintain clarity in expression.
task achievement
The letter effectively communicates dissatisfaction and proposes a clear resolution, addressing the task requirements.
coherence cohesion
The greeting and closing are appropriate for a formal complaint letter.
coherence cohesion
Logical structure is maintained with a clear introduction, body, and conclusion.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.