The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve) Summarise the information by selecting and reporting the main features and make comparisons where relevant.

the two bar charts depict the bus company's efficiency regarding on-time both realistic and goal from 1999 to 2003.

It is clear that

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the proportion of punctual targets declined over two years

while

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the rate of services arriving on time fluctuated relatively in the

period

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from 1999 to 2003.

Additionally

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, the number of dissatisfied people increased gradually from 2001 to the end of the

period

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. In the first two years 1999 and 2000, the bus company set a target of 86% on-time arrivals,

however

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, in 2000 the rate of punctuation had a dramatic discrepancy between actual and goal arrivals by 4%.

As a result

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, approximately 100

thousand

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passengers complained about journeys,

by

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far higher than the figure in 1999 at around 70

thousand

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. In the rest of the

period

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, the percentage of punctuation fluctuated in a range from 84% to 85% and overtook the target by approximately 0.5%

at the end

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of recorded time.

Nevertheless

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, the number of users dissatisfied with the bus services increased constantly from 80

thousand

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to 120

thousand

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over a

period

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of 2 years (2001-2003).