The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.

The chart provides key information about the survey questionnaire regarding the rated Parkway Hotel

customer

service

. The questionnaire involved 100

guests

and divided it between the years 2005 and 2010. The units are measured in percentage.

Overall

, it is clear from the charts that there was a significant dramatic increase in 2010, the guest rating for

customer

service

was excellent, about 28%,

whereas

the rating in 2005 sharply decreased to 5%.

In addition

, in 2005 the

guests

were satisfied and rated the

customer

service

at 45%, and

then

it can be observed that in 2010 they dropped off to 17%.

According to

what is shown in comparisons, the very poor

customer

service

rated by

guests

has been reduced during the period, it was in 2005 about 15%, and in 2010 it decreased slightly to 4%. In 2005 the

guests

rated the

customer

service

as good, as the

service

was 14%, and

then

it rose by 25%. In terms of poor rating, it is notable that there were about 21% in 2005, and

then

in 2010 it decreased to 12%.

An

Correct article usage

Overall

show examples

overall

, there are several differences based on

guests

' ratings of

customer

service

during the given period.