You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and staff were very unhelpful to you. Write a letter to the train company. In your letter describe the problem you had with the tickets - say why you were unhappy with the staff - suggest what action the train company should take

Dear Sir or Madam, I am writing to express my dissatisfaction with the service. I recently bought some train

tickets

for a journey a week in advance.

This

situation with my

tickets

was not good. I was in an embarrassing position. When I went to the railway station and I wanted to catch the train but I could not because the staff did not allow me to catch the train explaining that my

tickets

are

Wrong verb form

were

show examples

not relevant. The staff were very unhappy, and rude to me, not just me and other people. I think that you should take action with your staff so that the future will not be a good situation. I would like to receive compensation or new

tickets

. I hope for your understanding. I would like to use your company for travelling. So I am looking for a resolution as soon as possible to keep your services. Yours faithfully, Artyom Gendlin