you recently bought a new television when you unpacted it at home you found that it was change write a letter to the manager of the shop where you bought the television in your letter give detail of the television and when you bought it and explain about the damage and say what you want the manager to do

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Dear Francis Duru I am writing to bring to your attention an issue with a Samsung
television
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I purchased from your store on December 7th, 2024. The black
55 inch
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55-inch
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Samsung HDTV was found to be damaged when I unboxed it at home. Upon unboxing it, I discovered that the screen was lightly cracked
at
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on
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the right side and there were visible dents at the back of the
television
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. The
television
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was handled with care during transportation and unboxing, and the packaging appeared intact at the time of purchase.
However
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, the damage was evident immediately upon inspection. I kindly request a replacement for the damaged
television
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with a new unit of the same model as soon as possible. I have attached copies of the purchase receipt and photographs of the damaged item for your reference. Please advise on the process for returning the damaged unit and arranging the replacement. I hope
this
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matter can be resolved promptly, and I look forward to your response within the coming week. Thank you for your immediate attention to
this
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issue. Yours sincerely, Jackson Joe
Submitted by henikeassociates on

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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