You recently bought a new computer for your job in the office. There is a problem with the internet connection to your computer. Write a letter to the IT support manager. In your letter: · Explain the details of your computer · Describe the problem that you have · Ask for help to solve this problem

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Hi IT Support Manager, Hope
this
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letter finds you in good health.I am writing
this
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letter to request for support an
internet
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connection issue that I am facing on my new
computer
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. Yesterday, my new
computer
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was delivered to the office and after that ,I did all the required setups so that I could start to work.But,I am facing an issue with an
internet
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connection ,I tried connecting both LANs that are allocated to me,which I was previously using on my old
computer
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.After putting LAN in the
computer
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, the red light starts to blink
instead
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of a green one and
thus
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,the monitor screen shows no
internet
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access. Could you please send IT support tech to solve
this
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issue as soon as possible as you are aware that without
internet
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we are not able to log in to the important tools and start work ? Please find below details of my new
computer
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which might help you .
Computer
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Brand and model:-Dell and M5678FH Host name:-LGHKTHK I hope you will look into the matter on priority. Thanks, Payal
Submitted by pskhandelwal13 on

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coherence cohesion
Provide a clearer separation between the description of the problem and the request for assistance. This will improve the logical structure of your letter.
coherence cohesion
Ensure each paragraph focuses on a single idea to enhance clarity and understanding.
coherence cohesion
The greeting and closing are clear and polite, adding a professional tone to the letter.
task achievement
The letter maintains a suitable tone for a formal request for assistance, balancing politeness with urgency.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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Topic Vocabulary:
  • Intermittent connection
  • Operational efficiency
  • Networking cables
  • Wireless fidelity (Wi-Fi)
  • Technical specifications
  • Remote assistance
  • Troubleshooting steps
  • Configuration settings
  • Latency issues
  • Bandwidth
  • Technical support
  • Network adapter
  • ISP (Internet Service Provider)
  • Hardware/software compatibility
  • Diagnostics test
  • Urgency
  • Connectivity
  • Data transfer rate
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