You recently had some items shipped to you from overseas. Upon receiving the shipment you found that some things were damaged in transit. Write a letter to the manager of the shipping company. In your letter Provide the details of your shipment Describe the damage Say what actions you want the company to take

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Hi, Sir or Madam, I am writing

this

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to express my dissatisfaction with the shipping service that I had recently used. I ordered a couple of laptops from China and it was delivered with the tracking number AT3815. The shipment was

also

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delivered to me on 16th April. Unfortunately, upon receiving the goods, I found out that the screen and keyboard of the laptops had been completely damaged beyond recognition.

In addition

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, they were unable to boot up as the chargers were damaged.

Not to mention

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, there were no bubble wraps on them too.

Consequently

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, I would like to have the shipping company compensate the losses that

Change the capitalization

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had. Because of

this

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, I should not bear any losses as

this

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is your mistake.

Furthermore

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, I would like the next shipment to have proper protection inside the parcel to prevent any damage to the items during transit. Thank you for your attention to

this

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matter, looking forward to hearing from you soon. Sincerely, Kim

kimtatt.tan97Wed Jan 15 2025

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single idea per paragraph

Consider organizing your ideas into clearer paragraphs. For example, have one paragraph clearly outlining the issue and another detailing the solution you expect.

complete response

While your response addresses the task requirements, expanding on specific details or consequences could strengthen your argument.

greeting and closing

The letter has a polite greeting and a proper closing, which adds to the formal tone necessary for such correspondence.

task achievement

You have clearly explained the issue with the shipment, including specific details such as the tracking number and the nature of the damage.

6
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 6.5

6.5

Logical structure

6.5

Single idea per paragraph

7.5

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.5

7.5

Complete response

7.5

Suitable writing tone

Appropriate word count

7 paragraphs

163 words

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Topic Vocabulary:

shipment
transit
damaged
evidence
compensation
refund
replacement
inconvenience
resolution
order number
origin
destination
items
condition
dissatisfaction
complaint
manager
shipping company
actions
response

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