There have been several complain about the reception area where visitors to your company arrive.Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager.In your letter •describe the complaints that have been made •say why the reception area is important •suggest how the reception area could be improved

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Dear Shawn, I am writing

this

Linking Words

letter to discuss

about

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apply

show examples

the

complains

Replace the word

complaints

show examples

that we received recently about the reception area of the office and the remedial actions needed immediately to change it for the better.

First,

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it was reported by many customers that, the space is not enough and

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is more

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congested in a way that when someone sits on the couch, no other person can pass through and go to the information desk.

Second

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The second

A second

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concern was that

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apply

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the air conditioning unit

Wrong verb form

was

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malfunctioning and

fails

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failed

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to supply enough cold air into the room. In my opinion,

reception

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the reception

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room is a signature of our company's status among daily visitors since we are engaged in travel and tourism.

However

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failling

Correct your spelling

failing

to please the customer and expressing

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apply

show examples

negetive

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negative

feedback on their first arrival on our

premisses

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premises

show examples

would increase the chances of

loosing

Correct your spelling

losing

show examples

our first impression. As a

suggession

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suggestion

, I would recommend

to move

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moving

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the store room which is locked, to the back of the factory and

accommodate

Wrong verb form

accommodating

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that area with more seating space.

Furthermore

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instead

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of the old A/C unit, it would be better to replace the unit with a brand new Toshiba which could

last

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long

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longer

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. I hope

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apply

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this

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would be a chance for us to change how the customer would think of us and move forward with

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apply

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positive energy.

Lookign

Correct your spelling

Looking

forward to hearing from you. Yours sincerely, Deeshan

deeshanbandararoxxMon Feb 10 2025

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task achievement

Make sure to mention the importance of a welcoming environment in the reception area as part of your response.

coherence and cohesion

Improve transitions between paragraphs to enhance the logical flow of your letter.

coherence and cohesion

Keep consistent grammatical structure throughout to improve clarity, specifically in subject-verb agreement.

task achievement

You clearly identified specific complaints and suggested actionable improvements.

task achievement

Your letter has a polite and respectful tone, which is appropriate for the context.

Structure your letter

A letter needs to be written using a proper format, including the following:

A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
The main body (consisting of paragraphs for each part of the letter)
A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
20
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

9 paragraphs

229 words

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Topic Vocabulary:

reception area
visitors
complaints
waiting times
seating arrangements
information display
experience
reputation
professionalism
improvements
inviting environment
refreshments
clarity
organization
first point of contact

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Structure your letter

You would like to buy some electrical goods at a shop in a nearby town. Write a letter to the shop and ask if they have the things you want or whether they will be able to order them. Ask what the prices are and how long they will be able to hold the goods for you.

As technology advances, travelling to space is likely to become an option for holidaymakers in the future. What do you think are the advantages and disadvantages.

2.These days more fathers stay at home and take care of their children while mothers go out to work. What could be the reasons for this? Do you think it is a positive or a negative development?

In the future all cars, buses and trucks will be driverless. The only people travelling inside these vehicles will be passengers. Do you think the advantages of driverless vehicles outweigh the disadvantages?

Modern technology is now very common in most workplaces. How do you think has changed the way we worked? Do you think there are disadvantages to relying too much on technology?