Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

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Dear Customer Service Manager, I am writing to inform you about an issue with an

item

Use synonyms

I purchased from your company. The details of the order and the nature of the problem are outlined below,

along with

Linking Words

my proposed resolution. On January 10th, 2025, I placed an online order through your website for a Model X-200 blender (Order Number: ABC123456). The

item

Use synonyms

was delivered to my address, 123 Elm Street, Springfield, on January 15th. Unfortunately, upon unboxing the product, I noticed a significant defect: the blending jar had a deep crack along the side, making it unsafe and unusable. Despite being carefully packaged, it appears that the

item

Use synonyms

may have been damaged during transit or prior to dispatch. I trust your company prides itself on delivering high-quality goods, which makes

this

Linking Words

experience an anomaly. To rectify

this

Linking Words

issue, I would appreciate it if you could either replace the defective

item

Use synonyms

with a new one or provide a full refund, including the shipping cost. I am happy to return the damaged product if necessary. Please let me know the procedure to initiate

this

Linking Words

process. I look forward to your prompt response to resolve

this

Linking Words

matter. You can reach me via email at [email protected] or by phone at (123) 456-7890. Thank you for your attention to

this

Linking Words

issue. I trust that your team will resolve

this

Linking Words

promptly and uphold the high standards of service your company is known for. Yours sincerely, John Doe

seyyed.arshamMon Feb 24 2025

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coherence and cohesion

Ensure that all details are clearly mentioned and structured logically.

task achievement

Be concise while maintaining the necessary information to support your request.

coherence and cohesion

The letter has a clear structure, with each paragraph addressing a specific point.

task achievement

The tone is polite and professional, which is appropriate for a customer service inquiry.

Structure your letter

A letter needs to be written using a proper format, including the following:

A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
The main body (consisting of paragraphs for each part of the letter)
A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

2
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

9 paragraphs

241 words

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Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Structure your letter

In some countries, the number of people who visits art gallery is declining. What are the reasons for this? How can we solve this problem?

It is often argued that it is difficult to get children to read. Why do you think this is? What measures could be taken to encourage children to read more? Give reasons for your answer and any include any relevant examples from your own knowledge or experience.

In some cultures the old age is more valued, while in other cultures youth is more valued. Discuss both views and give your opinion.

Many manufactured food and drinks contain high level of sugars which causes many health problems. Sugary products should be made more expensive to encourage people to consume less sugar. Do you agree or disagree?

In some nations ,they have the option to import food fr all around the glob. To what extent do you think its benefits outweigh the drawbacks?