You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like the company to take

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Hello Customer Service Team, My name is Zhiliang Yan and I am writing

this

Linking Words

email to follow up on an air conditioning issue with the

car

Use synonyms

I rented from your esteemed company. As I was on

the

Correct article usage

show examples

road trip to the coast

last

Linking Words

week, the air conditioning suddenly stopped cooling and the fans seemed to be halted. I pulled the

car

Use synonyms

off on the side of the road to restart the vehicle, hoping that the AC would be back on functioning. Unfortunately, it still remained disconnected, resulting in me driving in the Australian hot summer winds. To solve

this

Linking Words

problem, I called your service team at that time to request an urgent

repairment

Replace the word

repair

show examples

, yet I have not received any updates on when it would be fixed since

then

Linking Words

. As I need the

car

Use synonyms

for an upcoming long-distance trip, I sincerely appreciate it if your team could send technicians over to check the condition of the

car

Use synonyms

. Let me know if there are any

further

Linking Words

questions in regard to

this

Linking Words

. Thank you in advance for your support and I look forward to hearing an update from your company soon. Kind regards, Zhiliang Yan

robbieyan666Sun Mar 16 2025

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coherence

Consider breaking down longer sentences for clarity. For example, the sentence discussing the air conditioning failure could be simplified to enhance readability.

task achievement

Your letter has a polite and professional tone, which is suitable for the context. This shows respect towards the service team, enhancing the overall effectiveness of your communication.

coherence

The structure of your letter is clear, with an appropriate greeting and closing, making it easy for the reader to follow.

4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

192 words

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