Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter •say what has happened and how you feel •ask them to explain why there has been a delay •ask them to repair the radio very quickly or to supply you with a new radio

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Dear Sir, I am composing the letter to attain your attention towards the handheld
radio
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which I purchased a couple of weeks ago from your franchise shop in our area.
However
Linking Words
,
last
Linking Words
week I found the volume issue and immediately, I returned it for repair as per the warranty policy but did not get it back yet. These days, I am doing a survey to get updates on current affairs through the
radio
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as per my college assignment , but now I think that I will not be able to complete it on time because of predicaments with that
radio
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.No worthless, I want to know if there is only a voice problem or something serious to be fixed and how long it will take to tackle the issue. Please try to solve the problem as soon as possible or you can send another
radio
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until it is repaired in order to finish my college work within the given time period. I am looking forward to hearing from you. Yours Sincerely Saman

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Task Achievement
Consider starting with a clear statement of your issue at the beginning of the letter to provide context more effectively.
Coherence and Cohesion
Try to ensure that each paragraph addresses a single idea more clearly, which could improve your overall coherence.
Grammar
Make sure to include a comma after introductory phrases, for example, 'However,' at the beginning of your second sentence.
Task Achievement
Using more formal language throughout could enhance the tone of your letter, such as using 'concerns' instead of 'predicaments'.
Task Achievement
Your letter has a clear purpose, which is effective for communication.
Task Achievement
You have expressed your feelings and urgency regarding the situation well.
Topic Vocabulary:
  • malfunctioning
  • repair service
  • delay
  • dissatisfaction
  • inconvenience
  • reputation
  • customer service
  • transparency
  • resolution
  • prompt
  • replacement
  • functioning model
  • issue
  • transaction
  • swift resolution
  • courteous tone
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