IELTS Writing Correction Service
Writing Samples
Band 7

You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter.

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Dear Sir or Madam, I am writing to express my dissatisfaction with the "Yellow Cab
Vancouer
Correct your spelling
Vancouver
" company. Albeit, the car was tidied up, without any strange smell there, the taxi driver called Bob (saw it from his uniform) was rude enough that made me feel uncomfortable. That trip was on 12th July 2025 around 2pm on a black Manhinro Marazzo M2. Let me make it clear with 2 reasons for why I am saying that. 1st is when I asked politely for volumizing down the music he did not respond even though he heard it. I am having some hearing problems with my ears
that is
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 why I asked it.
Then
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 I asked 2nd time and he responded
while
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 yelling at me: "
That is
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 my business which means you need to mind your own business". 2nd is when I complained about the situation to the company they replied with a letter that said: "Your letter will be read by responsible staff and will be replied to in a couple of days.", and it has been 4 days since that. I am writing a letter to your company 2nd time and I feel like talking deaf someone. I really would appreciate it if you warn your both employees who are in charge of letters and drivers. Yours faithfully, Rachel Green.

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coherence and cohesion
Consider restructuring your paragraphs to focus on one primary idea each, which will improve clarity.
task achievement
Although you articulated your experience well, try to maintain a more formal tone throughout your letter to match the context.
task achievement
You provided specific details about your experience, including the date and time, which enhance the credibility of your complaint.
coherence and cohesion
Your letter has a clear opening and closing, which demonstrates good structure.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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