IELTS Writing Correction Service
Writing Samples
Band 3.5

You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter say why you are writing and how you feel explain what happened tell them what you would like them to do.

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Dear Rustam Baghci, My name is
sunita
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Sunita
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 Williams and have some issues regarding your
taxi
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 company which I would like to highlight as a concern and
as well as
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 for the safety of other passengers that are travelling using your
taxi
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. I booked a
taxi
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 on
june
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June
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 18th 2025 from my house in Jampuri Delhi to my office which is 25 km away from my house. the
taxi
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 arrived late and
driver
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the driver
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 of the
taxi
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 was talking rudely after that
i
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I
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 took
unconventional
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an unconventional
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 route to my office and he was drunk I was so scared and felt helpless.
i'm
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I'm
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 writing
this
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 letter to take the matter into your account unfortunately,
i
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I
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 already tried to reach
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taxi
Correct article usage
the taxi
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 company manager but he refused to take any action. please look into
this
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 matter of public safety of passengers. I will be thankful to you . yours sincerely Sunita Williams

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Task Achievement
Consider providing more details about your experience to fully address the issues you faced. This could involve describing your feelings more clearly or the specific actions that you would like the company to take.
Coherence and Cohesion
Make sure to proofread your letter for grammatical errors and punctuation to improve the overall clarity. For example, consider using appropriate verbs and ensuring that your tense remains consistent throughout.
Coherence and Cohesion
Break your letter into clear paragraphs that separate your feelings, the incident, and your request. This will help improve the logical flow of information.
Task Achievement
You have clearly stated the reason for your letter and expressed your feelings, which is important in a complaint letter.
Coherence and Cohesion
Your use of a polite closing sentence shows respect and professionalism, which is commendable.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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