you ordered two items through the Internet and you received two different items. Write a letter to the manager: Explain about what you ordered Ask why the two other items were different Ask about how would he solve this problem.

Dear Sir/Madam, I am Zenith Patel from Oakville. Today, I received a courier from your company via DHL delivery services. In that package, I received an external hard disk and a laptop, which I ordered online through your e-commerce website, www.jhsbcshd.com. I am writing to raise a complaint regarding the wrong

items

Use synonyms

that were delivered to me. I had ordered an external hard disk from Samsung with a storage capacity of 1TB.

However

Linking Words

, I received a 500GB hard disk from an unknown brand.

In addition

Linking Words

, I had ordered an Asus laptop with 15GB RAM, but

instead

Linking Words

, I received a laptop with only 7.5GB RAM. I have been a regular and loyal customer of your website, and

this

Linking Words

is the first time

such

Linking Words

an error has occurred. As I paid online, I have the payment receipts for both

items

Use synonyms

. To resolve

this

Linking Words

issue, I would appreciate either a full refund of my purchase or the correct

items

Use synonyms

being sent to me. Kindly

also

Linking Words

advise how you would like me to return the wrong

items

Use synonyms

. I hope to hear from you promptly regarding

this

Linking Words

matter. Best regards, Zenith

vahorasafwan2211Sun Apr 27 2025

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task achievement

Consider adding more detail about your experience with the order or your past experiences with the service to strengthen your complaint.

coherence and cohesion

Make sure each paragraph focuses on a single idea for even clearer communication. For example, you might separate the description of what you ordered and what you received into two distinct paragraphs.

task achievement

You clearly identified the items ordered and the discrepancies, which fulfills the task effectively.

coherence and cohesion

The letter has a polite tone and follows a formal structure, making it appropriate for the context.

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6
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

186 words

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you ordered two items through the Internet and you received two different items. Write a letter to the manager: Explain about what you ordered Ask why the two other items were different Ask about how would he solve this problem.

As well as making money, businesses also have social responsibilities. To what extent do you agree or disagree?

It is impossible to help all people in the world, so governments should focus on people in their own countries. To what extent do you agree or disagree?

People say in order to prevent illness and disease, governemt should focus on reducing environmental population and housing problems To what extent do you agree or disagree

Nowadays, many people find it difficult to balance their work and personal lives. What are the reasons for this? What can employers do to help employees achieve a better work-life balance?

Some people think the best way to solve the traffic congestions in cities is to provide free public transports for 24 hours a day and 7 days a week. To what extent do you agree or disagree?