The charts below show the information about a US bus company between 1999 and 2003. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The bar graphs illustrate data on a US bus company from 1999 to 2003

Overall

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, the number of customer

complaints

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rose,

while

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both the percentage of punctual buses and the punctuality targets decreased. In 1999, buses had a punctuality target of 80%, which was met.

Although

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the targets for the next three years decreased to approximately 40%, the target was missed by an estimated 10% in 2000.

In contrast

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, 2001 and 2002 slightly exceeded expectations by a small margin. In 2003, there was the most significant difference between the set target, around 37%, and actual performance, with just under 80% of buses being on time. Over the period, customer

complaints

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increased. Despite almost 80% punctuality, 2003 had the highest number of unsatisfied customers, with over 100

complaints

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. In 2002, there were the second most

complaints

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, with 100 dissatisfied riders,

while

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2001 and 2000 received around 80 and 75

complaints

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, respectively. In 1999, there were the fewest customer

complaints

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throughout the period, at just over 50.