The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The bar chart depicts how punctual the bus company was in performance between 1999 and 2003,

whereas

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the remaining chart demonstrates the

complaints

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from passengers from 1999 to 2003.

Overall

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, the bus company's

target

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for punctuality was more all over the period, with the exception of the year 2003 when the actual aim was higher.

Additionally

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, the

complaints

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witnessed an increase over the timeframe. With regard to the

time

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when the bus company's main

target

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was much more ambitious. In terms of the arrival

time

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, the

target

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was at exactly 86% in the first 2 years prior to descending their standard down to approximately 85% in 2000 and 2001.

In contrast

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, actual

time

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was lower than the

target

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for 4 years straight,

while

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by 2003 it stood at 85%, higher than

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target

Correct article usage

the target

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arrival

time

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(1%). Moving on to the

last

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chart with the rising in

complaints

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of the passenger about journeys. The

complaints

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gradually went up to just about 120000 passengers despite a small drop in 2001 at below 100000 passengers.