IELTS Writing Correction Service
Writing Samples
Band 6

A telephone company made a mistake about sending your bill to a wrong address. Write a letter to the account manager to complain and explain. - what problems this caused you - what you would like them to do

Dear Sir, I am writing
this
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 letter to complain about the problems I
had
Wrong verb form
have
show examples
 been to
due to
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 my
bill
Use synonyms
been
Wrong verb form
being
show examples
 sent to another address by your
company
Use synonyms
. Every month, I receive my telephone
bill
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 in the first week,
however
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last
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 month I did not
received
Change the verb form
receive
show examples
 my
bill
Use synonyms
 owing to which I even called the
company
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 to send me the
bill
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. But upon contacting I was told that they have already sent the
bill
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. After two days of contacting the
company
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, my neighbour gave my
bill
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 to me saying that the
company
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 might sent it mistakenly to their address.
As a consequence
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 of
this
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 whole matter, I had to pay a late fee of $40
while
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 paying my
bill
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. Since I was not at fault for
this
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 late fee I would really appreciate it if you could either refund me the amount I paid as a fine or adjust it in the next
bill
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. Hoping for a positive response from your side regarding
this
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 matter. Yours faithfully, Navneet Kaur

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coherence and cohesion
Try to organize your ideas more clearly. Each paragraph should focus on one main point.
grammar
Make sure to use the correct verb forms. For example, replace 'been' with 'being' in the first paragraph.
task response
You could add more details about how the late fee affected you personally, to make your complaint stronger.
task response
You clearly stated the problem and what you want from the company, which is important for a complaint letter.
suitable writing tone
Your closing expresses hope for a positive outcome, which is polite and appropriate.
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