You recently bought a jacket online, but when it arrived it was wrong in size and color. Write a letter to the online store. In your letter: 1. Describe the jacket you ordered 2. Explain what was wrong with the item you received 3. Say what you would like the company to do

Dear Sir or Madam, I am writing to inform you about an issue with my recent

order

Use synonyms

. Two weeks ago, I ordered a pink jacket with painted flowers and some other clothes from your online shop.

However

Linking Words

, when I received my

order

Use synonyms

today, it did not match what I ordered. All the items were incorrect. I ordered a pink jacket, but I received a blue one

instead

Linking Words

Additionally

Linking Words

, the other clothes I received were

also

Linking Words

wrong. I am quite frustrated because I waited a long time for my

order

Use synonyms

, only to receive the wrong items. I hope your company can consider my problem and address it quickly. I

also

Linking Words

suggest that you improve your

order

Use synonyms

process in the future, as I noticed many negative comments on your website from other customers who received the wrong orders.

This

Linking Words

situation does not reflect well on your business. Thank you for your attention to

this

Linking Words

matter. Sincerely, Lulu Ahmed

lulu221221Tue Jun 03 2025

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coherence and cohesion

Try to organize your points in a clearer way. Maybe separate the description of the jacket and the problems into different paragraphs.

task achievement

You can add more details about the jacket you ordered, like the size.

suitable writing tone

You used a polite tone, which is great for this type of letter.

complete response

You clearly mentioned the problem and suggested an improvement for the company.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

156 words

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You recently bought a jacket online, but when it arrived it was wrong in size and color. Write a letter to the online store. In your letter: 1. Describe the jacket you ordered 2. Explain what was wrong with the item you received 3. Say what you would like the company to do

Use a variety of complex and simple sentences

In some countries there are more young people choosing to enrol in work-based training instead of attending university. Do the advantages of this situation outweigh the disadvantages?

Around the world, many adults are working from home, and more children are beginning to study from home because technology has become cheaper and more accessible. Do you think this is a positive or negative development?

Today many children spend a lot of time playing computer games and little time on sports. Why is this? Is it a positive or negative development?

Some people believe that zoos where animals are kept in man-made environment should no longer exist in the 21st century. Do you agree or disagree?