You recently purchased an item from an online store, but when it arrived, it was damaged. Write a letter to the company. In your letter: describe the item you ordered explain what the problem is say what you would like the company to do

Dear Sir/Madam, I am writing to file a complaint about an item from an online store

Remove the comma

apply

show examples

since the matter requires immediate attention.

Although

Linking Words

I appreciate your previous assistance, the issue remains unresolved. Not only has

this

Linking Words

caused considerable inconvenience, but it

also

Linking Words

negatively impacted e.g., my daily work routine.

Besides

Linking Words

this

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, I noticed a lack of communication from your side, which has

further

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added to the frustration.

Moreover

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, I have attempted to contact your office multiple times via phone and email, without success.

Furthermore

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, no alternative solutions have been offered to address the problem. Rather than delaying the resolution, I suggest [mention your proposed solution – e.g., issuing a replacement.

Whereas

Linking Words

I had high expectations based on your company’s reputation, the current experience has been disappointing. I kindly request that

this

Linking Words

matter be resolved as soon as possible. Thank you for your attention. I look forward to your prompt response. Yours faithfully, Lisa.

nazianoor1314

Jun 18, 2025

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task achievement

Make your main complaint clearer in the first paragraph. It helps to get straight to the point.

coherence and cohesion

Try to organize your ideas better. Each paragraph should focus on a single idea that builds on the next.

task achievement

Add a specific detail about the item you ordered, like its name or order number, for clarity.

coherence and cohesion

Your closing sentence is polite and expresses your expectation for a prompt response.

task achievement

You maintain a formal tone, which is suitable for a complaint letter.

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8
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

153 words

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