You recently purchased an item from an online store, but when it arrived, it was damaged. Write a letter to the company. In your letter: describe the item you ordered explain what the problem is say what you would like the company to do

Dear Sir/Madam, I am writing to file a complaint about an item from an online store
,
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apply
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since the matter requires immediate attention.
Although
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I appreciate your previous assistance, the issue remains unresolved. Not only has
this
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caused considerable inconvenience, but it
also
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negatively impacted e.g., my daily work routine.
Besides
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this
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, I noticed a lack of communication from your side, which has
further
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added to the frustration.
Moreover
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, I have attempted to contact your office multiple times via phone and email, without success.
Furthermore
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, no alternative solutions have been offered to address the problem. Rather than delaying the resolution, I suggest [mention your proposed solution – e.g., issuing a replacement.
Whereas
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I had high expectations based on your company’s reputation, the current experience has been disappointing. I kindly request that
this
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matter be resolved as soon as possible. Thank you for your attention. I look forward to your prompt response. Yours faithfully, Lisa.

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task achievement
Make your main complaint clearer in the first paragraph. It helps to get straight to the point.
coherence and cohesion
Try to organize your ideas better. Each paragraph should focus on a single idea that builds on the next.
task achievement
Add a specific detail about the item you ordered, like its name or order number, for clarity.
coherence and cohesion
Your closing sentence is polite and expresses your expectation for a prompt response.
task achievement
You maintain a formal tone, which is suitable for a complaint letter.
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