You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take

Dear Sir , I am writing

this

Linking Words

letter to express my deep grievance about the service that was provided by your prestigious company. My name is Harvi and I am living at 41 Munch Avenue Cambridge, Ontario . I ordered a Ninja food processor

last

Linking Words

week online from your website . It was black in colour with

touch

Correct article usage

a touch

show examples

screen which comes

along with

Linking Words

a smoothie maker .

This

Linking Words

electronic item was on sale and I got

Correct article usage

a 30

show examples

% discount .

However

Linking Words

, unfortunately, a dough maker was delivered

instead

Linking Words

of a food processor which left me disappointed and frustrated . The order number is 764453673

Correct word choice

apply

show examples

although

Linking Words

,I called

the

Correct article usage

apply

show examples

customer care about

this

Linking Words

incident but they were not interested listen to me eventually, they hung up on me . It is my humble request to you, please look into

this

Linking Words

matter either you can refund me or replace

this

Linking Words

item with the original one . Please send your representative to my house to collect the dough maker . I am available at home in the morning on weekdays. I hope

this

Linking Words

matter will be addressed at its earliest convenience . Yours faithfully, Harvi

Kaurharvinder2984

Jun 20, 2025

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coherence and cohesion

Try to clearly separate your ideas with good structure in each paragraph.

task achievement

Make sure to explain your feelings and thoughts more clearly.

coherence and cohesion

Polish your greeting and closing for a better formal tone.

positive

Your letter has all the necessary parts like introduction, body, and conclusion.

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6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
4
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

189 words

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Topic Vocabulary:

order confirmation
invoice
discrepancy
substitute
standard procedure
customer service
replacement
refund
expedite
defective
product description
inconvenience
resolution

What to do next:

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You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take

Animals are in danger of extinctions. Some people say we should protect only those animals, which are useful to humans. Do you agree or disagree?

It is now possible for scientists and tourists to travel to remote natural environments, such as the South pole. Do the advantages of this development outweigh the disadvantages?

In many countries today insufficient respect is shown to older people. What do you think may be the reasons for this? What problems might this cause in society? Give reasons for your answer and include any relevant examples from your own knowledge or experience.

Some experts believe that It is better for children to begin learning a foreign language at primary school rather than Secondary school. Do the advantages of this outweigh the disadvantages?

Some employers involve their emoplyees in their decision-making process. Do the advantages outweigh the disadvantages?