You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take

Dear Sir or Madam I am writing

this

Linking Words

letter to get

you

Correct pronoun usage

your

show examples

support for a product I purchased

one

Use synonyms

week ago, the delivered item not

looks

Wrong verb form

look

show examples

like the chosen

one

Use synonyms

To begin

Linking Words

with, I bought an

iphone

Correct your spelling

iPhone

16 Pro Max on June 9 and I received it after five days, exactly on

14th

Correct article usage

the 14th

show examples

of June, the package was in bad condition. To clarify, the parcel was damaged and

have

Wrong verb form

had

show examples

many scratches.

Moreover

Linking Words

, the device received was

Correct article usage

an iphone

show examples

iphone

Correct your spelling

iPhone

14.

One

Use synonyms

more reason

Correct pronoun usage

that make

show examples

make

Wrong verb form

made

show examples

me disappointed is when I called

the

Correct article usage

apply

show examples

customer support they

can't

Wrong verb form

couldn't

show examples

solve my issue, so I decided to claim

this

Linking Words

matter to you.

However

Linking Words

, they asked me to send them

copy

Add an article

a copy

the copy

show examples

of the invoice. I hope that you

could

Wrong verb form

can

show examples

choose

one

Use synonyms

of the two solutions for my

proplem

Correct your spelling

problem

, first send your representative to pick up the wrong delivery and hand the correct

one

Use synonyms

second,

Linking Words

I have to drop off the received parcel

Change preposition

show examples

one

Use synonyms

of your physical stores and get mine.

Last

Linking Words

but not least, the first option is more convenient for me. I am looking

Correct your spelling

forward

foreaed

Correct your spelling

forward

hearing from you soon Best Regards Mostafa

mustafaelmalah1

Jun 21, 2025

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coherence and cohesion

Make sure to organize your letter into clear paragraphs. Start with a brief introduction, then describe the issue, and finally state your expectations clearly.

task achievement

Try to maintain a more formal tone by using complete sentences and avoiding informal phrases like 'get you support'.

task achievement

Give more details about your disappointment, such as how the wrong product affects you, to better explain your feelings.

task achievement

You clearly stated what product you ordered and what you received instead, which shows good understanding of the task.

task achievement

You have provided two potential solutions, which is a good way to communicate your expectations.

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6
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
17
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

186 words

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Topic Vocabulary:

order confirmation
invoice
discrepancy
substitute
standard procedure
customer service
replacement
refund
expedite
defective
product description
inconvenience
resolution

What to do next:

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You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take

In twenty years there will be fewer cars in use than there are today". Do you agree or disagree

It is common nowadays for each member of family to have their own peace of modern technology. Some people think that this will lead to a break down in the family relationships and communication to what extent do you agree or disagree.

Today, more and more people are waiting until their thirties to get married and have children. Do you think it is a positive or negative trend?

Some people say the main way to be happy in life is to have a lot of money. How might having a lot of money make people happy? What other things in life can make people happy? (Give reasons for your answers and include any relevant examples from your own knowledge or experience.)

Nowadays, in some countries, children are given fewer responsibilities than in the past. Some people believe it is a positive development while others argue otherwise. Discuss both views. What is your opinion?