You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take

Dear Sir or Madam I am writing
this
Linking Words
letter to get
you
Correct pronoun usage
your
show examples
support for a product I purchased
one
Use synonyms
week ago, the delivered item not
looks
Wrong verb form
look
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like the chosen
one
Use synonyms
.
To begin
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with, I bought an
iphone
Correct your spelling
iPhone
16 Pro Max on June 9 and I received it after five days, exactly on
14th
Correct article usage
the 14th
show examples
of June, the package was in bad condition. To clarify, the parcel was damaged and
have
Wrong verb form
had
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many scratches.
Moreover
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, the device received was
Correct article usage
an iphone
show examples
iphone
Correct your spelling
iPhone
14.
One
Use synonyms
more reason
Correct pronoun usage
that make
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make
Wrong verb form
made
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me disappointed is when I called
the
Correct article usage
apply
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customer support they
can't
Wrong verb form
couldn't
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solve my issue, so I decided to claim
this
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matter to you.
However
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, they asked me to send them
copy
Add an article
a copy
the copy
show examples
of the invoice. I hope that you
could
Wrong verb form
can
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choose
one
Use synonyms
of the two solutions for my
proplem
Correct your spelling
problem
, first send your representative to pick up the wrong delivery and hand the correct
one
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,
second,
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I have to drop off the received parcel
to
Change preposition
at
show examples
one
Use synonyms
of your physical stores and get mine.
Last
Linking Words
but not least, the first option is more convenient for me. I am looking
Correct your spelling
forward
foreaed
Correct your spelling
forward
hearing from you soon Best Regards Mostafa

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coherence and cohesion
Make sure to organize your letter into clear paragraphs. Start with a brief introduction, then describe the issue, and finally state your expectations clearly.
task achievement
Try to maintain a more formal tone by using complete sentences and avoiding informal phrases like 'get you support'.
task achievement
Give more details about your disappointment, such as how the wrong product affects you, to better explain your feelings.
task achievement
You clearly stated what product you ordered and what you received instead, which shows good understanding of the task.
task achievement
You have provided two potential solutions, which is a good way to communicate your expectations.
Topic Vocabulary:
  • order confirmation
  • invoice
  • discrepancy
  • substitute
  • standard procedure
  • customer service
  • replacement
  • refund
  • expedite
  • defective
  • product description
  • inconvenience
  • resolution
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