The table below show response to a questionnaire given by two groups of people (Club members and the general public) who showed their opinions about a new theatre.

The table below illustrates the satisfaction level of three key areas of the new

theatre

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by the club members and the general public.

It is clear that

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regardless of the groups, the majority of the respondents rated satisfactory or above on all three criteria.

However

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, we start to see the difference between the groups when evaluating facilities in the

theatre

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. Taking a closer look, the

theatre

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providing information about the plays and performances to the public has

highest

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the highest

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sum of the highest percentage of 'Excellent'.

In addition

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, club members 'Satisfaction

'

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is double what the general public has answered, 23% and 10%, respectively. The biggest result gap

from

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between

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the two parties is around the facilities in the

theatre

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. Only 2% of the club members gave 'Poor' scoring compared to the general public , giving 26%. The significant difference signs that for the

theatre

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to expand their customer base, they should reevaluate their facilities' offerings to the mass customers.