There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do You do NOT need to write any addresses. Begin your letter as follows: Dear ...........,

Dear Sir/Madam, I am writing

this

Linking Words

letter to express my deep concerns about the bus service that your company has been providing for the

last

Linking Words

two weeks, and I am

also

Linking Words

worried about the quality of the vehicle. I hope it will be dealt with utmost priority

after

Linking Words

this

Linking Words

letter. I currently reside in North York, and I have been using your transport for the

last

Linking Words

two years to travel to distant locations.

Nevertheless

Linking Words

, in the past two weeks, I have faced many service-related

issues

Use synonyms

, including poor customer handling and reckless driving by your employees. Since I am travelling on extended routes, I suffer from many health

issues

Use synonyms

whenever I finish a trip. The worst thing is that

this

Linking Words

similar type of driving continued despite notifying them about the problems faced by the passengers.

For example

Linking Words

, one of the passengers was severely injured after the instant brake was applied by the driver during one of the occasions. Given these

issues

Use synonyms

, I would recommend that the company take the necessary actions on the new drivers and implement a penalty for anyone who repeats

this

Linking Words

in future.

Also

Linking Words

, it will be very helpful if passengers get a separate helpline number to communicate these

issues

Use synonyms

immediately. I am eagerly looking forward to prompt action on

this

Linking Words

matter. Yours sincerely, Pratheep Kumar

pratheep309

Jul 11, 2025

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task achievement

Try to add more details about how the unreliable service has affected your daily life.

coherence and cohesion

Use connecting words (like 'firstly', 'next', and 'finally') to make the flow of ideas smoother in your letter.

coherence and cohesion

Make sure each paragraph clearly covers one main idea. Consider separating the driving issues from the customer service issues.

writing tone

The letter has a polite tone, which is suitable for writing to a company.

task achievement

You clearly described the problems with the bus service, which helps the reader understand the issue.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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6
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

218 words

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