IELTS Writing Correction Service
Writing Samples
Band 5

You are not happy about a service you recei A couple of days ago from a company and you have decided to complain about it . Write a letter to the company to complain about the poor service you received from it's employees

Dear Sir or Madam, I am writing to let you know that I recently visited your company's store, Zara, located in the Lynden Park Mall, Brantford, Ontario. In fact, it was my first visit
,
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.
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 I went there after my friend's recommendation. Unfortunately, I am disappointed with the customer service you offer at your store. Let me explain the situation. I went to buy a bag for my mother on her 60th birthday.
Moreover
Linking Words
, I was planning to give her something expensive and luxurious. I went to the shop after my work, and was dressed in my work clothes, but
still
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still,
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 that did not give anyone the right to insult me. As soon as I tried to pick
the
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up the
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 purse to take a look, a customer service representative came to me and told me, "Ma'am, you are not allowed to touch anything; if you want to see anything, please take a look from a distance.'' My heart got shattered because she herself gave the bag to another lady to hold and see how it
looks
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looked
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. Would you kindly talk to your staff
,
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apply
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 and give them proper instructions on how to deal with customers? Nobody should feel the way I felt on that day. Please let them know customers should be treated equally, not based on their financial status
and
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or
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 looks. If situations like
this
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 persist,
then
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 eventually people will stop coming to your store. I hope you will do the needful so that it does not happen again. Thank you for your time. Yours sincerely, Simranpreet Kaur

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task achievement
Consider adding a brief introduction that outlines your main issue more clearly.
coherence and cohesion
Ensure each paragraph clearly starts with a topic sentence to enhance clarity.
task achievement
Your letter is clear, but be careful with emotional expressions to keep it professional.
task achievement
You included specific details about your experience, which helps to illustrate your complaint clearly.
coherence and cohesion
The structure of your letter is generally good, with clear sections for different points.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

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