You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company represantative a week ago but the camera has still not been repaired. Write a letter to the company. In your latter: ● Introduce yourself ● Explain the situation ● Say what action you would like the company to take

Dear Sir/ Madam, I am writing

this

Linking Words

letter to formally express my dissatisfaction with the product that I purchased from your store on 25th May. My name is Amarpreet Singh, and I have recently bought a Sony X model

camera

Use synonyms

from your shop

last

Linking Words

Friday, under order number 12345667.

However

Linking Words

, when I opened the box at my home, I discovered that the

camera

Use synonyms

would not switch on

due to

Linking Words

faulty

Correct article usage

a faulty

show examples

battery.

Although

Linking Words

I have been a loyal customer of your brand and never faced

such

Linking Words

issue

Correct article usage

an issue

show examples

, unfortunately,

this

Linking Words

recent experience has been extremely

both

Correct pronoun usage

apply

show examples

disappointing and embarrassing.

This

Linking Words

issue has caused me significant inconvenience, as I had planned to use

this

Linking Words

camera

Use synonyms

for an important family event. To resolve

this

Linking Words

problem, I immediately contacted

Change preposition

apply

show examples

customer care service;

however

Linking Words

, despite several calls and emails, either I received no response or was given vague assurances.

Such

Linking Words

lack

Correct article usage

a lack

show examples

of support has made the situation far more frustrating. I would kindly request that you replace the defective

camera

Use synonyms

with

new

Correct article usage

a new

show examples

one or provide a full refund.

Furthermore

Linking Words

, I

also

Linking Words

urgue

Correct your spelling

urge

your company to review its customer care services to ensure that other customers do not encounter

Change preposition

apply

show examples

similar problems in future. I would greatly appreciate your prompt attention to

this

Linking Words

matter and look forward to receiving a resolution. Yours sincerely, Amarpreet Singh

amarbatth367

Aug 22, 2025

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task response

Say the problem and what you want in a clear line. Keep the ask simple.

coherence cohesion

Use one idea per paragraph. Start a new paragraph for a new point.

greeting and closing

Use 'Dear Sir/Madam' and 'Yours sincerely' in a steady way, with no space errors.

coherence cohesion

Check spelling and grammar. Use short, easy words.

coherence cohesion

Link ideas with small words like 'First', 'Next', 'Then', 'Finally'.

tone

Polite and firm tone in parts.

content

Gives date and order number to help find the case.

content

Says what action is needed (replace or refund).

structure

Uses a formal form of letter.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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8
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
8
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

219 words

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Topic Vocabulary:

order number
purchase
camera
fault
defect
not working
repair
fix
replacement
refund
warranty
customer service
please
thank you
inform
advise
confirm
timeline
next steps
contact
phone
email
address
return
send
collect
as soon as possible
I would like
yours sincerely

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