You have just returned from holiday and were not satisfied with your trip. Write to the travel agency. In your letter •Say where / when you went on holiday •Explain why you are not satisfied with your holiday •Tell them what you would like them to do You do NOT need to write any addresses.

Dear Sir, I am writing to complain about the trip that I had
visted
Correct your spelling
visited
with your travel agency on 28 August 2025. I selected your agency based on its popularity for excellent services and comfort. Unfortunately, my
expecation
Correct your spelling
expectation
does not meet my experience. I encountered various difficulties during my journey.
Firstly
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, the food was excessively oily and lacked freshness. Despite
raised
Wrong verb form
raising
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a
complaint
Punctuation problem
complaint,
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I did not receive any response from the staff.
Secondly
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, the accommodation was dirty and small.
Moreover
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, the air conditioning system was not working properly. I believe
such
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type
Correct article usage
a type
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of inconvenience should not
be
Verb problem
apply
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occured
Correct your spelling
occur
in
reputated
Correct your spelling
reputable
travel agencies like yours. To make amends, I would like to ask for a refund or a discount on my next trip. I will
also
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send my ticket for your
refernce
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reference
. I truly hope you will investigate
this
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matter seriously and take prompt action. Yours faithfully, Mansi Deswal

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task response
Say where and when you went and the place you stayed to be clear.
coherence
Put one idea in each part and keep a clear order.
task response
Say what you want in a clear way, like a refund or a discount.
grammar
Check spelling and fix wrong words.
tone
Finish with a polite line and your name.
tone
Formal tone is good with a closing.
content
You state what you want (refund or discount).
content
You give a date of travel.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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