You ordered a mobile phone online. When it arrived, it was the wrong model. Write a letter to the company. In your letter: Describe the order you placed Explain what was wrong with the product State what you would like the company to do

Dear Sir or Madam, I am writing

this

Linking Words

letter to apprise my concern regarding my recent purchase from Apple.ca, and my complaint is that I have received the wrong item. I placed an order for an iPhone 14 Pro Max in silver colour , which I got delivered yesterday. Unfortunately, when I opened the package, I was disappointed as I found

iPhone

Correct article usage

an iPhone

show examples

13 Pro Max

instead

Linking Words

. I am glad that I was recording an unboxing video

while

Linking Words

opening;

thus

Linking Words

, I may provide that video as proof, if needed. I would be grateful if your brand could offer a free return option, as

this

Linking Words

mistake was made by warehouse staff.

Also

Linking Words

, I really need the same model of mobile phone I bought as soon as possible because I ordered

this

Linking Words

device for my professional tasks. I hope for a prompt response. Yours faithfully, kaur

ravleenkaur804btl

Sep 13, 2025

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task response

Add the order number, date, and the exact items in the box. Say clearly what you want the company to do and by when.

coherence

Make one idea in each paragraph. Start with the order, then the problem, then the fix. Use words like First, Next, Finally.

greeting

Keep a polite and formal tone. Start with Dear Sir or Madam and end with Yours faithfully.

paragraphing

Split long lines into short paragraphs so each block holds one idea.

tone

Use simple, plain words and check for small errors in grammar.

content

The letter is polite and shows respect to the company.

evidence

The writer mentions an unboxing video as proof.

request

Clear request for a free return and replacement.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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5
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

143 words

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You ordered a mobile phone online. When it arrived, it was the wrong model. Write a letter to the company. In your letter: Describe the order you placed Explain what was wrong with the product State what you would like the company to do

Word Count

Stress is now a major problem in many countries around the world. What are some of the factors in modern society that cause stress, and how can we reduce it?

In some cities, public parks and open spaces are being changed into gardens where local residents can grow their own fruit and vegetables. Do the advantages outweigh the disadvantages?

In some countries, the number of people visiting art galleries is reducing. What do you think the reasons for this are? How can we solve this problem?

Today our communications, medicine and transport systems all depend on computer technology. Our reliance on computer technology in these fields has created a dangerous situation. To what extent do you agree or disagree with this statement?

Some people believe that price is the only consideration when buying something. Do you agree or disagree with this statement? Give your opinion and include relevant examples.