You have ordered a product on a website and received a different product. Write a letter to the company. In your letter 1. Describe the product you ordered 2. Explain why you aren’t satisfied with the product you received 3. Let them know what actions you expect them to take

Dear Mam/Sir I am writing
this
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to express
by
Use the right word
my
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disappoinment
Correct your spelling
disappointment
on
Change preposition
with
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the
product
Use synonyms
that
i
Fix capitalization
I
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recently ordered
with
Change preposition
from
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your company. I ordered the Jump-suit 15 days ago from your company because
i
Fix capitalization
I
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heard that you have
a
Correct article usage
apply
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good quality products
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, But
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But
Fix capitalization
but
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i
Fix capitalization
I
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had a
compeletly
Correct your spelling
completely
bad experience with your company .As
i
Fix capitalization
I
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am
compeletly disatisfied
Correct your spelling
completely dissatisfied
with your
product
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because it has to be delivered 5 days
earlier
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earlier,
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as written in the mail
but
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, but
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i
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I
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received it late .
Secondly
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,
i
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I
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ordered the
jump-suit
Use the right word
jumpsuit
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which
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, which
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was in brown
colour
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colour,
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as we had a theme in my
friends
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friend's
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birthday
party
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party,
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we all had to wear brown colour
dreses
Correct your spelling
dresses
but
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, but
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when
i
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I
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received the
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product
Punctuation problem
product,
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it was in white colour
and
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, and
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also
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it
has
Wrong verb form
had
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some stains on the suit. I want you to refund or replace
this
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product
Use synonyms
with the original
product
Use synonyms
as soon as possible. Yours Faithfully Jasmeen Kaur

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task response
Task response: The letter says what was bought, why it is not good, and asks for money back or a swap. It could be clearer by giving the exact order date and item name and by listing the wrong thing in one line.
coherence
Coherence and cohesion: Make three clear parts. 1) what you bought, 2) what went wrong, 3) what you want. Use new line for each part and simple links to show how ideas go together.
content
You tell what you want and what is wrong.
content
You show the time of order and the color issue.
Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Topic Vocabulary:
  • order confirmation
  • invoice
  • discrepancy
  • substitute
  • standard procedure
  • customer service
  • replacement
  • refund
  • expedite
  • defective
  • product description
  • inconvenience
  • resolution
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