You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Describe the problem you had with the tickets. Say why you were unhappy with the staff. Suggest what action the train company should take.

Dear Sir, I am writing to express my dissatisfaction regarding an issue I faced with my recently purchased

tickets

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. I bought two train

tickets

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online a week in advance for the 9:00 a.m. express service from Maple Junction to Kingston.

However

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, when I arrived at the station, I was informed quite unexpectedly that the travel

tickets

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were "invalid"

due to

Linking Words

a system update, even though they clearly showed the correct date and time. What made the situation considerably worse was the behaviour of your staff. They responded rather dismissively to my concerns and refused to offer any explanation or alternative solution.

Instead

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of assisting me politely, they simply asked me to purchase new journey

tickets

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at full price, which was extremely frustrating and unprofessional. To resolve

this

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matter, I strongly urge your company to investigate the technical fault immediately, provide a full refund for the unusable entry

tickets

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, and offer staff additional customer-service training.

Such

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steps would undoubtedly prevent similar incidents and restore public confidence in your services. Yours faithfully, Nora

rushabhpatel78694

Nov 23, 2025

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improvement

Add a clear final line that states what you want now, for example a refund.

structure

Try to keep one idea in one paragraph or separate ideas into new paragraphs.

language

Use easy words and check small mistakes so the tone stays formal.

strength

The letter names the problem clearly.

strength

The tone is polite and formal.

strength

It asks for steps to fix the issue.

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5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

171 words

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