You recently had something delivered to your home. You now realize the person who delivered it damaged something in your home while they were delivering the item. Write a letter to the manager of the delivery company. In your letter: • give details of the delivery • describe what was damaged • say what you would like the manager to do

Dear Manager, I am writing to formally complain about a

delivery

Use synonyms

I received at my home on December 21st and to inform you about some property damage that occurred during the

delivery

Use synonyms

process. The

delivery

Use synonyms

Reference number 88291 consisted of a large mahogany dining table. Two of your staff members arrived at approximately 2:00 PM to move the item into my dining room.

While

Linking Words

I was pleased with the punctuality of the service, I discovered a significant issue shortly after they departed. As the

delivery

Use synonyms

team was

maneuvering

Change the spelling

manoeuvring

show examples

the table through the hallway, they accidentally struck the doorframe and a nearby ceramic floor vase.

Consequently

Linking Words

, the vase—a valued family heirloom—is now shattered, and there is a deep scuff mark on the wooden doorframe. I am disappointed that the team did not mention

this

Linking Words

mishap before leaving. To resolve

this

Linking Words

matter, I request that your company cover the cost of repairing the doorframe.

Additionally

Linking Words

, as the vase is irreplaceable, I would like to discuss a fair amount of financial compensation for its loss. I have attached photos of the damage for your records. I look forward to hearing from you regarding how you intend to settle

this

Linking Words

claim. Yours faithfully, Ciub Edgard

acaitaz

Dec 22, 2025

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task response

Task response: you cover what is asked. To be stronger, add a specific amount or method of payment and a deadline for the reply.

coherence

Coherence: try to have one main idea in each paragraph. Use clear links like first, next, then.

grammar

Grammar/format: check small mistakes, like 'delivery reference number' with lower case r after 'delivery'.

content

Clear facts about what was delivered and what happened.

tone

Formal tone and polite closing.

structure

Good structure with intro, body, and closing.

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4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

201 words

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