You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter: Describe what happened that caused you to miss the flight Explain how missing your flight affected you Make it clear what you would like the airline to do.

Dear Sir or Madam, I am writing to complain about an incident that caused me to miss my
flight
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with your airline on 15 March from Hanoi to Singapore,
flight
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number VN 113. On the day of travel, I arrived at the airport more than two hours before departure.
However
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, there was a serious problem at the check-in area
due to
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a system failure, which led to extremely long queues. Despite waiting for over an hour , asking staff for help, I could not complete the check-in process before the gate was closed. Missing
this
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flight
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caused me significant inconvenience. I had an important meeting scheduled. What is more, I must buy a new ticket with another airline at a much higher price and arrange
last
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-minute accommodation. I would like to request a full refund for the missed
flight
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,
as well as
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compensation for the additional costs. I look forward to your reply and hope
this
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matter can be resolved quickly. Sincerely, Van anh

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task response
Add details like your booking reference, flight date, and the exact amount you paid for the new ticket to back up your claim.
coherence
Make each paragraph focus on one main idea. Use linking words like 'therefore' or 'also' to show how ideas connect.
language
Check your spelling and punctuation, and keep the tone formal.
task achievement
Clear call for refund and cost cover with a fair style.
greeting and closing
Good use of a formal start and end, with 'Dear Sir or Madam' and 'Sincerely.'
coherence
Reasonable order: what happened, how it hit you, and what you want.
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