IELTS Writing Correction Service
Writing Samples
Band 8

You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

Dear Sir/Madam, I hope
this
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 email finds you well. My name is Gurleen Kaur, and I currently reside in Malton, Mississauga. I am writing to bring to your attention an issue regarding my recent
order
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. Approximately nine days ago, I placed an
order
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 for a black Puma tracksuit in
size
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 Medium (M). I carefully checked the details before completing the payment to ensure the correct
size
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 and item were selected.
However
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, upon receiving the parcel today, I was extremely disappointed to find that the
order
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 was incorrect.
Firstly
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, the parcel contained only a hoodie, and the lower part of the tracksuit was missing.
Secondly
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, the hoodie received is in
size
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 XS (extra small), which is completely different from the
size
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 I ordered.
This
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 has caused me considerable inconvenience. I am particularly upset because I had planned to take
this
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 tracksuit as a gift for my sister during my upcoming trip back home. She was really looking forward to receiving it, and it is disappointing to inform her that the gift did not arrive as expected. I kindly request you to please recheck my
order
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 and send the correct items as soon as possible. If
this
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 is not feasible, I would appreciate a full refund at your earliest convenience. I look forward to your prompt response and a suitable resolution to
this
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 matter. Yours sincerely, Gurleen Kaur

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task achievement
Add the order number and a clear time frame for a fix or refund.
task achievement
Say what you want (a full refund or the exact item) if the fix is not done.
coherence
In each part, give one main idea. Use words like First, Next to move ideas.
coherence
Keep a calm and polite tone in all parts of the letter.
content
The letter tells what is wrong and what you want.
tone
The tone is polite and kind.
structure
The parts are easy to read and go in a good order.
Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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Topic Vocabulary:
  • faulty
  • dissatisfied
  • rectify
  • refund
  • replacement
  • defective
  • customer service
  • resolve
  • item description
  • online transaction
  • discrepancy
  • compensation
  • order number
  • acknowledgement
  • customer satisfaction
  • prompt action
What to do next:
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