You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter ● describe the problem with the equipment ●explain how this problem is affecting your work ●say what you want the shop or company to do

Dear Sir/Madam, I am writing

this

Linking Words

letter to inform you about an issue

Punctuation problem

apply

show examples

which I am currently facing with a Mouse purchased from your shop called the 'Tech Solutions'.

Firstly

Linking Words

, when I got

this

Linking Words

home, it was working fine, but after a few hours, it stopped working properly.

As a result

Linking Words

, I am unable to use it for its intended purpose.

Additionally

Linking Words

, it is hanging and malfunctioning

contiuously

Correct your spelling

continuously

Secondly

Linking Words

, I have purchased it for my work since I have to submit some data to my company urgently;

however

Linking Words

Fix capitalization

show examples

will not be able to complete my work on time now, because of

this

Linking Words

issue.

Besides

Linking Words

that, it has really affected my performance at my workplace. I would like to request

you

Correct word choice

that you

show examples

Verb problem

apply

show examples

take

this

Linking Words

into consideration, and please send me the replacement for

this

Linking Words

product immediately. Thank you for your cooperation. Yours

Sincerely

Fix capitalization

sincerely

show examples

, Shifali Arora

arorashifali8

Jan 23, 2026

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

grammar

Fix small grammar and spelling mistakes, for example 'continuously' and 'I' as a capital letter.

content

Give exact facts like the mouse model and the date you bought it, or the order number.

structure

Use one main idea in each paragraph and keep your thoughts in clear order.

content

State what you want clearly, such as a new mouse or a refund, and a time to reply.

style

Use simple words and short lines to be easy to read.

content

The letter says what the problem is.

impact

It also shows how the issue blocks work.

tone/format

It keeps a polite and formal tone.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
6
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

145 words

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Topic Vocabulary:

malfunctioning
error messages
troubleshooting
productivity
affecting
equipment
brand
model
repair
replacement
refund
delays
critical
impacting
user manual

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