Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter Say what has happened and how you feel Ask them to explain why there has been a delay Ask them to repair the radio very quickly or to supply you with a new radio

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Dear

sir

Fix capitalization

Sir

show examples

madam

Fix capitalization

Madam

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, I am writing to express my strong dissatisfaction with the service I have received regarding a

radio

Use synonyms

set purchased from your branch on the 20th March, 2026, two weeks ago. The

radio

Use synonyms

model: Stereo

E58

Punctuation problem

E58,

show examples

did not function properly from the day I bought it, failing to produce clear sound. I returned it to your store on 4th April, 2026. At that time, a member of your staff assured me that the unit would be repaired promptly and that I would be contacted shortly.

Linking Words

However

Punctuation problem

However,

show examples

it has been over a week, and I have not received any update. I visited the store

Remove the comma

apply

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and even called once, but I was told the

radio

Use synonyms

is still not ready. I am deeply frustrated by

this

Linking Words

delay and the lack of communication. I bought

this

Linking Words

radio

Use synonyms

to use immediately, and

this

Linking Words

ongoing downtime is causing significant inconvenience. As a customer of a well-known chain, I expected a higher standard of service and a faster resolution. I requested that you either repair the

radio

Use synonyms

within the next 48hours or provide me with a brand new replacement unit. If neither of these

are

Correct subject-verb agreement

show examples

met, I

expected

Wrong verb form

expect

show examples

a full refund. I look forward to a prompt response and a swift resolution to

this

Linking Words

matter. Yours faithfully, Salieu Barrie.

barriesalieu7

Apr 22, 2026

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task response

Task response: You answer all parts, but one line has the wrong form. Write 'I would like to ask you to repair it...' not 'I requested that you...'.

task response

Task response: Add one short line to ask why the delay happened. This will make the ask more clear.

coherence and cohesion

Coherence and cohesion: Your letter is easy to follow with a clear start, middle, and end.

coherence and cohesion

Coherence and cohesion: Use a small link word in one place: 'However, it has been over a week...'. Add the comma after 'However'.

coherence and cohesion

Coherence and cohesion: In the last body part, use one clear line for each ask: repair it fast, or give a new one, or give a refund.

task response

Task response: You clearly say what happened, how you feel, and what you want the shop to do.

task response

Task response: The tone is formal and right for a letter to a shop.

coherence and cohesion

Coherence and cohesion: Each paragraph has one main idea, so the letter is easy to read.

coherence and cohesion

Coherence and cohesion: The greeting and closing are correct and polite.

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2
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
7
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

215 words

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Topic Vocabulary:

malfunctioning
inconvenience
promptly
compensation
customer satisfaction
reliable
favorable resolution
essential
retail business
well-known chain
swift resolution
personal use
disappointment
frustration
inquiry

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