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Writing Samples
Band 6

Write a letter of complaint about late delivery to the website where you ordered an item. In the letter, you should tell:- - What item did you order? - Why and when did you order that item? - How would you like them to resolve this issue?

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Dear Sir, I am writing
this
Linking Words
 letter to complain about a late delivery from your website. My name is Prabhsimran Kaur, and I ordered a
bag
Use synonyms
 from it almost two weeks ago.
Firstly
Linking Words
, I would like to describe the item that I have ordered. I selected a black
bag
Use synonyms
 with three zips and two side pockets. It cost me around $100, and it was a prepaid order.
Secondly
Linking Words
, I have placed the order on 10th June with my own email address
that is
Linking Words
 [email protected]. I opted for
Use synonyms
bag
Correct article usage
a bag
show examples
 because it is very comfortable to look
.
Change preposition
at.
show examples
 It has a lot of space to hold my study materials. I was going to use
this
Linking Words
bag
Use synonyms
 for my university classes that have already started.
Therefore
Linking Words
, I would like to request that you
can
Verb problem
apply
show examples
either parcel me the
bag
Use synonyms
 soon or refund me the money.
This
Linking Words
 will not only save my time and money, but
also
Linking Words
will
Verb problem
apply
show examples
allow me to purchase another item from your website. Thank you for your consideration, and looking for the right decision from you. Your sincerely, Prabhsimran Kaur

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task response
For task response: say more clearly why you needed the bag by linking it to your classes and the late time.
task response
For task response: ask for one clear action, like fast delivery by a set day or a full refund.
coherence and cohesion
For coherence and cohesion: use easier linking words like first, next, and finally.
coherence and cohesion
For coherence and cohesion: check small word forms, for example 'a bag', 'looked comfortable', and 'Yours sincerely'.
task response
For task response: you answered all three points in the task.
task response
For task response: your tone is polite and fits a complaint letter.
coherence and cohesion
For coherence and cohesion: your letter has a clear start, middle, and end.
coherence and cohesion
For coherence and cohesion: each paragraph has one main idea.
Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • delayed shipment
  • unsatisfactory service
  • online purchase
  • anticipated delivery date
  • express my dissatisfaction
  • inconvenienced by the late arrival
  • prompt resolution
  • fulfillment of my order
  • compensation for the inconvenience
  • escalate the matter
  • customer satisfaction
  • track order
  • estimated timeframe
  • expedited shipping
  • refund policy
  • account credit
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