IELTS Writing Correction Service
Writing Samples
Band 7

You Have Bought a New Mobile Phone, and Within a Few Days of Purchase, It Stopped Working. You Spoke to The Company Representative a Week Ago, but It Still Needs to Be Repaired. Write a Letter to The Company. In your Letter, Introduce Yourself. Explain the Situation. Say What Action You Would Like the Company to Take.

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Dear Sir or Madam, I am writing to formally complain about a brand-new mobile phone I recently purchased from your company and the unacceptable delay in resolving the issue. On the 14th June,2026, I purchased a Samsung Galaxy S24 from your online store with receipt number
:
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apply
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 TZ2365. Unfortunately, just a few days after I began using it, the
device
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 stopped working entirely
due to
Linking Words
 the screen going black and the battery not charging.I reported
this
Linking Words
 matter to one of your representatives a week ago, on 22nd June ,2026.
While
Linking Words
 they assured me that the issue would be addressed swiftly, the
device
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 has still not been repaired or collected, leaving me completely without the use of a phone. Because the phone is still in its warranty period and
developed
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has developed
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 an inherent fault shortly after purchase, I kindly request that you take immediate action.Specifically, I expect the company to either
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Provide
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provide
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 me with a brand-new replacement
device
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 immediately
,
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 or issue a full refund for the purchase price. I have attached a copy of my purchase receipt for your reference. I expect
this
Linking Words
 matter to be resolved within the next 7 business days. Please let me know how we can proceed with arranging the return of the faulty
device
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 and the delivery of my replacement or refund. I look forward to your prompt response. Sincerely, Salieu Barrie.

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task response
Task response: You answer all parts of the task well. To make it even better, add one short line about why you need the phone every day.
task response
Task response: Your tone is polite and clear. Try to keep the request part a little more direct and simple.
coherence and cohesion
Coherence and cohesion: Your ideas move in a clear order: who you are, the problem, and what you want. This is very good.
coherence and cohesion
Coherence and cohesion: Most linking is good. Check small spacing and punctuation errors, because they can make the flow less smooth.
task response
Task response: You fully explain the problem, give dates, and say clearly what action you want.
coherence and cohesion
Coherence and cohesion: Each paragraph has one main idea, so the letter is easy to follow.
Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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