You recently took a plane to a holiday in a foreign city, and on arrival you found that your luggage was lost. You did not receive your luggage until the last day of your holiday. Write to the airline. In your letter: Complaining about this situation Saying why it caused you problems Seeking suitable compensation

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Dear Sir or Madam, I am writing to express my dissatisfaction with the loss of my luggage during my recent

flight

Use synonyms

with your airline. On September 5th, I was on a

flight

Use synonyms

to London on

flight

Use synonyms

AR12345. When arrive at the airport, my luggage was not to be found. I did not receive my baggage until the final day of my holiday, which affected my holiday a lot.

This

Linking Words

situation caused me significant inconvenience. Because all my clothes, personal items, and medicine were inside the missing luggage. I had spend much money and time shopping to buy replacements, these cause leading me to be unable to enjoy my holiday.

Therefore

Linking Words

, I request a refund for my

flight

Use synonyms

ticket and the extra expenses. I have attached the receipts for my purchases to

this

Linking Words

letter. I hope to receive a reply to

this

Linking Words

matter. Yours faithfully, Tien

quynhtranhbh

Sep 4, 2026

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task response

You cover all parts: the lost bag, the problems, and your request. Add more clear facts, such as the date your bag came back and the full cost of the things you had to buy.

task response

Your request is clear, but asking for all the flight money back may seem too much. Ask for payment for the items you bought and for the trouble caused.

task response

Use full sentences. For example: “All my clothes, personal items, and medicine were in the bag.”

coherence and cohesion

The letter has a clear start, middle, and end. Use linking words such as “As a result”, “Therefore”, and “In addition” to show how one idea leads to the next.

coherence and cohesion

Keep one main idea in each paragraph. Put the lost bag details in one paragraph, the problems in the next, and your request in the last.

coherence and cohesion

Check grammar so your ideas are easy to follow. Write “When I arrived” and “I spent”, not “When arrive” and “I had spend”.

task response

You clearly say that the bag came back only on the last day of your holiday, so the airline can understand the main problem.

task response

You give useful examples of what was in the bag, such as clothes, personal items, and medicine.

coherence and cohesion

Your greeting and closing are suitable for a formal letter.

coherence and cohesion

The letter is easy to follow because you use separate paragraphs for the problem, its effects, and your request.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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2
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

145 words

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Topic Vocabulary:

dissatisfaction
luggage handling
emotional stress
essential items
financial strain
replacement items
compensation
refund
monetary compensation
inconvenience
suitable solution
customer service
reimbursement
troubling experience
resolve

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