IELTS Writing Correction Service
Writing Samples
Band 7

You received poor service at a restaurant. Write to the manager explaining the problem and suggesting how it could be improved.

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Dear Sir, I am writing to complain about the poor service I received at your restaurant, specifically at Branch 5.
First,
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I went to your restaurant with two friends for lunch at 2:00 pm. We found that the food was not hot enough to eat; the meat was rare, the carrot was raw, and the fried eggs were runny.
Second,
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we waited for roughly 45 minutes to get our meal. So, the wait time for our order was a big issue.
Third,
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the food was crunchy everywhere, and we waited 15 minutes for our table to be cleared and cleaned.
Finally
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, I would suggest a few things to fix these problems. Set up a device for each meal.
This
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 way, the food will be hot and cooked on time. Use a large pan
and
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or
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 pot to serve many visitors at once. Please tell the servers to be more organised. So, your profit will double. I hope you will consider
this
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 matter. Yours faithfully, Saif

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task response
Give more clear facts, such as the day, the full meal name, and what you asked the staff to do. Say what you want the manager to do after reading your letter.
task response
Make your ideas more real. For example, ask staff to check that meat is fully cooked and meals are hot before they leave the kitchen.
coherence and cohesion
Your letter has a clear order, but some ideas do not fit well. Put all food problems in one part, waiting problems in one part, and your ideas for change in one final part.
coherence and cohesion
Use clearer links between ideas. For example: “In addition,” “As a result,” and “To improve this situation.”
coherence and cohesion
Some words are not clear, such as “crunchy everywhere” and “set up a device for each meal.” Use simple, direct words to explain exactly what happened and what change you want.
task response
You explain several problems: cold or undercooked food, a long wait, and slow table cleaning. You also give ideas for change.
coherence and cohesion
The letter has a clear opening, uses “First,” “Second,” “Third,” and “Finally,” and ends in a polite way.
Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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Topic Vocabulary:
  • apologize
  • complaint
  • problem
  • service
  • food
  • meal
  • order
  • dish
  • wrong
  • missing
  • cold
  • wait
  • staff
  • manager
  • customer
  • refund
  • discount
  • compensation
  • trust
  • value
  • money
  • time
  • plan
  • mood
  • improve
  • train
  • policy
  • response
  • follow up
  • contact
  • next time
  • satisfied
  • unhappy
  • apology
  • waste
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