The pie chart illustrates the demographic breakdown of university library patrons,
while
the accompanying table outlines user satisfaction levels across five operational services.
Linking Words
Overall
, full-time students constitute the overwhelming majority of library users, with undergraduates being the single largest demographic. In terms of service quality, Linking Words
overall
sentiment is exceptionally positive; customer service and opening hours achieved the highest approval ratings, Linking Words
whereas
digital connectivity and journal availability generated the highest dissatisfaction.
Full-time undergraduates comprise 44% of patrons, nearly doubling full-time postgraduates (25%). Part-time postgraduates account for 16%, Linking Words
while
distance learners (8%) and academic staff (7%) form the smallest groups. Regarding satisfaction, staff helpfulness achieved a 100% approval rate (95% very satisfied), and opening hours received no negative feedback. Linking Words
Conversely
, dissatisfaction was highest for journal availability (20%), Wi-Fi unreliability (19%), and book shortages (10%).Linking Words