Starbucks is one of the American
coffee
brands that were founded in the year of 1971. In the current day
context
, it is observed that the
coffee
chain of America is operating its
coffee
business
through approximately 30,000 locations all over the global world. Within the
business
offerings the
coffee
brand representing the
second
wave in the
coffee
industry, it can be noted that
this
company
is holding its distinguished place among the others based on their services brand
coffee
products.
The outlets of Starbucks are offering different items in front of their customers (Nair & Weber, 2017). At the time of servicing the services, the
company
is looking after the safety and health concerns of their customers. Within the outlets of the
company
, they are serving hot and cold drinks, whole bean
coffee
, micro-ground instant
coffee
, and espresso.
Furthermore
, the café latte, full-leaf is and baked goods are served by Starbucks.
In terms of operating their
business
performances, the
company
is targeting the men and women who belong to the age group of 25 to 44 and the young adults and age group of 18-24 are
to the
second
target group of Starbucks. According to the reports, it is observed that the market position of the
coffee
company
America is very high and that helps them in the development of the earnings revenue in recent years (Shirdastian, Laroche & Richard, 2017).
2. Digital Marketing Strategy of Starbucks
Starbucks is including various digital marketing strategies within their
business
operations. In that
context
, it is observed that in many cases the digital marketing strategies that are linked
the
company
performances are serving extra stardom to the
company
. The social media platforms that they are using in their
business
area particular geographical region of indefinite boundary (usually serving some special purpose or distinguished by its people or culture or geography)
such
as Facebook, Instagram, Twitter and YouTube (Berman, 2016). The digital marketing strategy of the
company
is discussed
:
Mystarbucksidea
.
:
The
company
its website within their
business
operations. Through the involvement of the
company
website, they are trying to collect ideas and feedback from their customers in terms of their services. Starbucks is trying to collect all the comments of their customers and through
analyzingconsider in detail and subject to an analysis in order to discover essential features or meaning
those contents; they are trying to introduce those ideas in the improvement of their services (Rossing, Johansen & Pearson, 2016).
Wi-Fi Services:
Starbucks is taking its
business
position to the
next
step by implementing the Wi-Fi services for its customers. In
this
context
, the
company
is trying to expand its
business
by offering its online services to its customers.
My Starbucks App:
In the current years, Starbucks is adding a new platform in their
business
operation
that is
the mobile application, thereby helps them in increasing the purchase of the customers. Not only that, but the mobile application is
also
allowing the
coffee
lovers to place their orders in the outlets of the
company
(Sharma, Ahuja & Alavi, 2018).
3. Reasons for Unsuccessful Marketing Strategies of Starbucks
Through the observation of the digital marketing strategy of Starbucks, it can be added that various reasons are serving failure to the marketing of the
company
.
Thus
, the feedback
process
of the customers within the
company
website is
also
serving negative effects to the other customers in many cases.
Therefore
, the free Wi-Fi services of the
company
are
also
serving hindrance in the customer services and for
this
customer cannot place their orders within
(Taecharungroj, 2017). In case of the orders through mobile apps, the outlets of the
company
are not being able to
all the requirements of their potential customers and that serves failure to their digital marketing.
4. Identifying Competitor Brand
Within the
context
of the Australian
coffee
market, the
McCafe
is serving the tough competition to Starbucks.
Thus
, the
McCafe
is very successful in terms of spreading their digital marketing
process
within the existing
business
market and within their customers.
respect to the digital marketing
process
,
McCafe
is including their promotion of the
coffee
item within the different social media platforms.
Thus
, the promotion
process
within the social media platforms is serving attention to the customers with respect to the
coffee
products of the
company
.
In addition
, the
company
also
has its huge digital marketing channels and they work with the google box that can help to understand the choice of their customers with an instant time. With the clear observation of the digital marketing strategy of both the two companies Starbucks and
McCafe
, it can be mentioned that the digital marketing of the
McCafe
is successful when they are
also
including the promotion by television and that
also
attracts more customers (BoBo, 2017).
Moreover
,
McCafe
is
also
looking after the interest of their customers with the instant
process
through google box and that puts them one-step forward from Starbucks.