You work at home and have a problem with a place of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter, -- Describe the problem with the equipment, -- Explain how this problem is affecting, your work, -- Say what you want the shop or company to do.

Dear Sir/Madam, I am one of your dissatisfied customers, after purchasing a laptop in the

last

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month, from your store. Actually, at the time of purchase, your staff promised me to deliver a good product and they would provide the home service

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if there would be anything wrong with the item. So. I purchased a laptop for my working purpose. But, it started showing me a black screen, just after a week of purchase. When I called

to

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your store, you did not pick up my call. Today, it has been around ten days

of

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since

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submitting my complaint, but I have not received any valuable service yet. As

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I am a full-time employee, I have to work for eight hours a day and because of your terrible laptop, my work has been hampered for the

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couple of weeks. Now, I really feel tired to call you every time. So, I just want to return

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product and get my refund as soon as possible. I hope, you understand my problem and transfer my money back to my account at the earliest,

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, I will need to seek out the help of the National Consumer Centre. Yours faithfully, Jenny Taylor